Sailfish boats was established in 1986 as an individually owned and operated boat manufacturer, dedicated to building quality saltwater fishing boats, at an affordable price.

Over the years, Sailfish has become one of the leaders in the marketplace with innovative designs, functional layouts, user friendly amenities, and continues to be a family owned and operated business.

Marine Industry Announces Leaders in Customer Satisfaction with 2010 CSI Awards

Boat, engine manufacturer CSI award recipients to be honored during IBEX

CHICAGO – August 30, 2010 – The National Marine Manufacturers Association (NMMA) today recognized recipients of the 2010 Marine Industry CSI Awards for the award period from April 2009 through March 2010. A total of 44 boat and engine manufacturers were recognized for excellence in customer satisfaction as part of NMMA’s Customer Satisfaction Index (CSI) program.

Award recipients will be acknowledged during the annual Industry Breakfast at the 2010 International BoatBuilders’ Exhibition and Conference (IBEX), Tuesday, September 28 from 7:30 a.m.–9:30 a.m. in room C-201.

The Marine Industry CSI Awards program honors participating manufacturers that actively measure customer satisfaction and pursue continuous improvement to better serve the customer. Award recipients achieved and maintained an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past year, based on information provided by customers purchasing a new boat or engine during the period between April 1, 2009 and March 31, 2010. Participating manufacturers must survey all new boat buyers during this period. For this reporting period, the program surveyed more than 40,000 consumers.

“It’s important to be able to recognize boat and engine manufacturers that have maintained a focus on customer satisfaction as it’s the cornerstone of our industry’s future,” notes Terry Leitz, NMMA’s director of CSI programs. “CSI Award recipients make a commitment to improve the customer experience thereby reinforcing not only their own reputation for quality but for the industry as a whole.”

The following company was honored in 2010 for their efforts to increase customer satisfaction levels in the boating industry:

Sailfish Boats
Fiberglass Outboard Boats